Reporting scams - contact details for auction sites, etc

eBay, OneWay, EzyAuctioNZ, Sella & WeBuy (both deceased) and other local auction sites
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digidog
Site Admin
Posts: 15014
Joined: Wed May 05, 2004 2:25 am
First Name: Alfie
Location: Otago
Contact:

Reporting scams - contact details for auction sites, etc

Post by digidog » Fri Mar 16, 2007 1:58 am

Site owners - please feel free to PM me with contact details
if you're happy with them being posted here. We'll happily
publish 0800 numbers (no 0900 listings please) as well as
phone and snail mail addresses. Thanks!

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TradeMe
No public email address or phone number available

Using the Community Watch button on an auction often gets results,
but this can take some time and your results may vary.

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OneWay
brett@oneway.co.nz

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EzyAuctionNZ

Using the "Report" links on every page automatically notifies the site admin
and automatically removes a listing once enough different people complain.

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T & E Online (Trade & Exchange)
info@te.co.nz
(09) 570-8830
122 Queens Road,
Panmure,
Auckland

Plus there's a "Flag this Ad" button on every auction. You do not
need to register or log in to use this.

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SellMeFree
customerservice@sellmefree.co.nz
0800 872 337

Plus there's a "Report as Offensive" link on each auction. You do not
need to be a member to use this facility.

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AuctionNZ
admin@auctionnz.co.nz

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lixtor.co.nz
support@lixtor.co.nz

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Bargains4u
(09)974 3077 or (0273)900 860
PO Box 838
Blenheim
admin@bargains4u.co.nz

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Hamilton.info
auvasa.widgets@gmail.com

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classifieds.co.nz
rhys@rhyslewis.info

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IRD
0800 227 774

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eBay
Loads of phone numbers & email addresses for eBay offices all
over the world.

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Wheedle
investigator@wheedle.co.nz

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Foggyone
Site Admin
Posts: 9880
Joined: Sat May 22, 2004 8:16 pm
First Name: Peter
Location: Lower Hutt
Contact:

Re: Reporting scams - contact details for auction sites, etc

Post by Foggyone » Sun Aug 11, 2013 9:46 pm

Reporting Scams:

If you have been the victim, or see the following, use the NZ site http://www.theorb.org.nz/" onclick="window.open(this.href);return false;

Objectionable material
Online Traders
Privacy breaches
Scams or frauds
Computer system attacks
Spam messages
Offending against children
Child alert hotline
Other/don't know

The following are the notes on the complaint lodgement pages, or the pages that supply links to other sites.

Advice about Objectionable Content

The Department of Internal Affairs are responsible for enforcing New Zealand's censorship rules, ensuring that publications considered to be 'objectionable' are not available to members of the public.

The department upholds the Films, Videos, and Publications Classification Act 1993 and the later Films, Videos and Publications Classification Amendment Act 2005 which makes it an offence to possess or trade in objectionable publications.

You can report your concerns about computer games, internet content and online videos using The orb.


Advice about online trading

The Orb allows you to report incidents where you feel a local online trader has not met their obligations set by the Fair Trading Act.

Visit the Ministry of Consumer Affairs website for information on a trader's responsibilities and your rights under the Consumer Guarantees Act (CGA). Note that the CGA is self-enforcing, which means you will need to complain directly to the trader.

If you have purchased goods online that are fake or banned from sale in this country, you can also make a report and NetSafe may direct this to partners like the Police or NZ Customs Service.


Advice about the Privacy Act

The Privacy Commissioner administers the Privacy Act 1993 which applies to almost every person, business or organisation in New Zealand.

The Act sets out 12 privacy principles that guide how personal information can be collected, used, stored and disclosed.
Tips on privacy complaints

Before making a privacy complaint you should contact the person or organisation and try to sort the problem out with them.

Read more about the complaints process on the Privacy Commissioner website.


Advice about internet scams and frauds

You can help to protect others from scams by reporting them through the orb. This information will be sent to Consumer Affairs who may publish information about it on the Alerts section of their Scamwatch website.

If a scam originates in New Zealand you may be able to get help under New Zealand law. In this case you should make a report in person at your local police station as the scam may be illegal.

If the scam originated overseas, New Zealand law is unlikely to be able to help you. If you’ve sent money to an overseas destination, unfortunately there is very little chance of getting it back.


Advice about Computer Security

If you are experiencing attacks on your network or hardware then NetSafe can direct you to partners that include the Centre for Critical Infrastructure Protection (CCIP) and the Police National Electronic Crime Group.

If you are having problems with viruses, malware or the hacking of online services such as popular social networking sites then NetSafe will deal with your report and may suggest you explore our current education resources which include NetBasics videos and the Scam Machine.


Making a spam complaint

Spam is the term given to unwanted junk emails you may receive from individuals or companies in New Zealand and from across the globe.

Spam complaints are dealt with by the Department of Internal Affairs Electronic Messaging Compliance Unit who are based in Wellington and investigate alleged braches of the Unsolicited Electronic Messages Act 2007.

You can also use the 7726 short code service and mobi site to complain about unsolicited commercial TXT messages.
Tips to fight spam

For more advice on combatting spam read our tips for teachers on the NetSafe website.

Or read The 7 NetBasics steps for advice on internet trickery including phishing emails and safe downloading.


Online child exploitation across New Zealand (OCEANZ)

OCEANZ is a specialist team within New Zealand Police working to save children as part of a Virtual Global Taskforce (VGT) focused on child exploitation.

Contact the squad if you have concerns about someone you know, or know of, offending against children or who may be using the internet or other electronic means to behave in an inappropriate or criminal way.

Tips for parents and caregivers

Explore the NetSafe website for more advice on keeping children safe online.

Watch the animated NetBasics videos to learn the essentials of computer security or discover more about social networking and current technology trends at In My Day.


Reporting child pornography

The Child Alert Hotline is sponsored by ECPAT New Zealand and the Censorship Compliance Unit of the Department of Internal Affairs.

There are two ways you can report to Child Alert - installing a browser plugin or submitting a manual report.


Advice about other complaints

NetSafe have operated a telephone helpline service for many years and we understand that it can be hard to know where to turn for information or advice on internet matters.

Use this form to report an incident that you feel does not fit the other Orb categories, NetSafe will review your report and may be able to direct your concerns on to an appropriate partner.
Google, the answer to so many questions!
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