ValueBasket, aka Simply Electronics

Current listings & scams on TradeMe - please post cases of fee avoidance or breach of TM rules (contact details) in the "minor transgressions" area - try to stick to the subject and feel free to start a new thread if appropriate.
awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

ValueBasket, aka Simply Electronics

Post by awryly » Wed Feb 05, 2014 2:31 am

Added by admin
trader: Valuebasket
loc'n: Not provided (but believed to be Hong Kong)
joined: June 2012
status: Unknow... authenticated? AVed?

http://www.trademe.co.nz/stores/valuebasket/feedback" onclick="window.open(this.href);return false;

Currently has 1406 listings - and not a single bid.


* * *

I'll post this report in bits because it is a bit long and there are a number of reformatting issues.

Its main concern is Valuebasket. But it also gets into online company and product reviewing sites; and wether you can trust them. These include Trademe.

I have had exactly the same experience as very many others on consumer websites across the globe who have given this outfit nihilistic ratings. No product after a month despite empty assurances and pleas of "high volumes" delaying deliveries. Getting my money back may be laborious.

Note: I have sent this report to many organisations, including eBay (which hosted Valuebasket), Trademe (which also hosts Valuebasket – but which has banned me and my reporting for my troubles), Valuebasket itself, “independent” review websites (some well-contaminated by shill reviewers), PayPal, Mastercard, Visa, Canon, Nikon, Samsung, the People’s Republic of China police, the Hong Kong police, the British police, the FBI, the Australian police, the Daily Mail, The Guardian newspaper, the Minister of Consumer Affairs in New Zealand, the NZ Commerce Commission, other consumer authorities and various media outlets in New Zealand.
Online hosts I have sent the report to have given “assurances” of action of some sort, sought to escape the issue on “jurisdictional grounds” or are largely transfixed by the problem. Especially Trademe and eBay (which, of course, don’t want to lose their listing fees. Others have just ignored it

There is obviously something akin to fraudulent behaviour going on here. VB takes orders, for products it attractively prices (but seems not to actually have), and that it also probably knows it has no hope of filling. It also takes the money and won't readily pay it back when it doesn’t deliver. My feeling this is some sort of pyramid scheme using retail selling instead of straight financial investment. VB takes the money from probably thousands, if not tens of thousands of people across the globe and holds it for as long as possible, doing with it who knows what. If a disgruntled purchaser gets especially rough with them, they may refund the money just to get him/her off their backs. I am seriously disgruntled.

To compound that particular scam, VB (which appears to be based in Hong Kong), sets up fictitious domain addresses in countries like Australia, the UK, NZ and no doubt others which pretend some sort of physical presence in those countries that they don't have. The effect of this is that people are led to believe they have the consumer protections of the country they live in, have access to local complaint procedures, and can expect swift delivery. All of these expectations are false.

Then ValueBasket uses shill reviewers, according to http://www.productre...lue-basket.html" onclick="window.open(this.href);return false;, to give itself rave reviews on consumer review websites. Once these were culled fromhttp://www.productre...lue-basket.html" onclick="window.open(this.href);return false;, for example, 87% of customers found ValueBasket’s performance to be “bad” (a handful) and “terrible” (the vast majority).

ValueBasket (in corespondence with me) has pointed out hat: “I appreciate some of the reviews online are negative. This is actually quite common, as you may note, attracting positive feedback is much more difficult (once they've received their goods they're off on their way) - its takes twice the effort.”

To some extent that may be true in normal circumstances, but there are three things in Valuebasket’s case that don’t work for that argument. The first is the uniformly dire behaviour by ValueBasket that the negative feedback describes. The second is why there are so many florid positive reviews (Valuebasket can’t have it both ways) on sites that have not recognised them for what they are almost certainly are (shill reviews), and taken steps to remove them. The third is that the feedback is generally at the extremes – either extremely good or extremely bad with very little in between.

So what to do? Fortunately I paid through PayPal. PayPal will hear my tale of woe in much the terms I have described here. So will my bank. And to nail my case, I will be sending the reviews others have made here and on similar sites.

Outcome 1: return of money paid for no product.

Secondly, I will be making complaints to commerce regulators in Hong Kong and countries where VB pretends to have a presence. If I can get VB listed on official scam lists, that will be a start.

Outcome 2: These outfits have been very slow to react. Those in NZ have shown little interest.

Thirdly, I will entertain VB's suppliers and distributors with the same dismal story. Not that VB seems to be supplied with much from them that it actually distributes. (Where it gets its stuff from is anyone’s guess.) Companies like Nikon, Canon, Pansasonic, JVC, Olympus, Pentax, Yamaha, Motorola and the rest that Valuebasket claims as its “credible partners” (using their proprietary logos) take a dim view of having their reputations tarnished by dodgy operations like VB's, even if they are authorized to use their logos in the first place.

Outcome 3: Several manufacturers came back to tell me that Valuebasket was not among their authorized dealers. And obviously one or more of them had written to Valuebasket to point out that its use of propriety logos was illegal. The logos disappeared from Valuebasket advertising. But, the fact is that this was another of Valuebasket’s many strategies to scam the buying public.

They also appear to operate a counterfeit scam, according to this unfortunate purchaser: (http://www.ephotozine.com/forums/topic/ ... com-103970" onclick="window.open(this.href);return false;).
ejirvine
13 Jul 2013 - 11:44 AM
DON'T use them Adrian,

I unfortunately have been caught out - have learnt a hard lesson!

I bought an expensive Nikon camera from value basket last year (£2,418.00). The camera stopped working 2 weeks ago so I sent it to Nikon. Nikon have confirmed that the internal serial number on the camera does not match the external and have suggested that the camera is a counterfeited product. I have contacted Value Basket through their call centre and sent various emails through their online 'tickets'. I have got two generic responses about sending the camera back, but no acknowledgement as to the counterfeit or refund issue.”

That’s one person’s experience of ValueBasket but may help, along with similar reports of made-up or counterfeit products, to confirm that Valuebasket gets its product in deeply mysterious ways.

The following are the reports of consumer review websites examined during my research. They include my assessment of whether their reporting via customer reviewers can, cannot, or might be partially be trusted.

WILL APPEAR IN MY NEXT INSTALMENT

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Wed Feb 05, 2014 2:51 am

The following are the reports of consumer review websites examined during my research. They include my assessment of whether their reporting via customer reviewers can, cannot, or might be partially be trusted.

The main lesson from these assessments (using the ratings “trustworthy”, “untrustworthy” and “totally untrustworthy”) is that you need to know how these review sites operate, if they operate responsibly or otherwise, and if you are not going to be misled into buying from a dodgy company by equally dodgy review results In the case of ValueBasket it appears to try to routinely exploit review site weaknesses to engender a fancifully misleading image of itself.

I do not speculate whether there is a business relationship between ValueBasket and any site. Though I note that one site (https://www.ekomi.co...ebasketcom.html" onclick="window.open(this.href);return false;) is in the business of selling customer survey packages to business enterprises. I rated its results, which challenge even the most credulous observer, as “totally untrustworthy”. I also note that one or two others provide subtle links straight to ValueBasket’s website. These sites tend to report a customer standard of service from ValueBasket that defies the experiences of customers on other review sites. And automatically raise the prospect of shill reviewers.

Below are the consumer review websites I have reviewed (Trademe is no.17):

1. http://www.productreview.com.au/" onclick="window.open(this.href);return false; Search on “ValueBasket”.)
This reviewer’s rating of site’s customer reviews: trustworthy:

ProductReview’s rating summary of ValueBasket
Excellent 8; Good 8; OK 9; Bad 7; Terrible 161 (Total 186)
Ie 87% of Australian customers have had “bad” or “terrible” experiences with Value Basket; all but a few of those “terrible”.

This site is one of those (another is PriceSpy) that test the reliability of customer reviews and removes those it considers are shill reviews designed to pump up ValueBasket’s ratings. It is aware ValueBasket uses this tactic. Some of the other sites mentioned below are either not aware or don’t care. Their assessments of ValueBasket are almost certainly grossly distorted.


2. http://www.trustpilo...valuebasket.com" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: untrustworthy:

This site shows a substantial majority of customers giving negative feedback based on 1780 Trustpilot reviews but an almost equally large number of satisfied customers.

But note this report from the Guardian (http://www.theguardian.com/money/2013/j ... r-websites" onclick="window.open(this.href);return false;)
“Our trail led to "Zahed Kamal", who described himself as a 25-year-old studying computer science and engineering at university in Chittagong, Bangladesh. He told us, in conversations on Facebook and email, how he had been contracted by western companies – including British personal finance and retail firms – to covertly post hundreds of reviews on independent consumer review websites such as Trustpilot and Review Centre. He currently has 11 jobs posting reviews.”

Note that http://www.productreview.com.au" onclick="window.open(this.href);return false; (above) had to remove positive “reviews” which it identified as probable shills associated with Value Basket. This site does not seem to do the same. The Guardian produced source proof its results were contaminated by shill reviewers in January 2013 .

A year later, an email exchange I had with Trustpilot elicited this: “Although I am unable to comment on the specific investigation, I can assure you, that we are aware of the article and are looking into the case. If we find any reason to take action, we will do so.”
In other words, it has had a full year in which it has done nothing.

3. https://www.ekomi.co.uk/review-valuebasketcom.html" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy:
A probable shrill shill site whose “customers” (it does not even try to give their names as other sites do – but whose feedback it pretends to report by way of “comments”) rate ValueBasket at 4.5 out of 5.

eKomi seems to be in the business of selling customer survey packages to businesses. Totally conflicted self-interest and totally untrustworthy. So you would not expect impartial results from its surveys. But Valuebasket flaunts the results on its website.


4.http://www.resellerratings.com/store/Va ... vAodHxEAYQ" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy:

This site is apparently comprised of merchant resellers. Most of its consumer reviewers give Valuebasket 1 or less out of 5.
valuebasket.com
207 reviews
0.50 / 100

5. http://pricespy.co.nz/shop.php?f=18950" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy:

PriceSpy members have rated ValueBasket an average of 3.06 out of 10. Like productreview.com.au, its moderators investigate flowery (almost certainly shill) member reviews, of which there seem to be a disturbing number of 9s and tens with almost nothing between 1 (“terrible”) and 8. Comments under current review are likely to result in an even lower average score.


6. http://www.reviewcentre.com/Online-Elec ... ws_1525089" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: untrustworthy:

This site reports an average consumer rating of 3.6 out of 5 from 1190 customers for ValueBasket. This is so vastly at odds with other sites as to be not believable.

As with Trustpilot (2 above), the Guardians reports it is contaminated with shill reviews concocted for money by people hired as shills by the business companies it pretends to review. A brief assessment of its feedback shows a significant proportion of poorly substantiated 5 star ratings. Given that the site gives no indication that it monitors for shill reviewers, many of them probably are. I would not trust its reporting. It also provides no graphing of feedback scores that highlights possible/probable feedback dissonance. (cf PriceSpy).

7. http://www.topcashback.co.uk/value-basket/reviews" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy:

In contrast with the ReviewCentre.com (6 above), the feedback from consumers on this site is uniformly catastrophic. The “highest star rating” recorded by reviewers was 2 out of 5. Most were 1 out of 5. (0 is not possible).

8. http://www.getprice.com.au/shopreview.a ... ab=reviews" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy:

Completely unreliable. Gives shill reviewers a free pass. The “I am thrilled…” brigade of, probably, ValueBasket recruits or staff, are so obvious a 5-year-old could pick them. Even lets them post duplicate reviews. No attempt at moderation or analysis of reviews. On the up-side, if you take the time to filter the shills yourself, you will see a more reliable picture. But why bother when there are reliable reviewers elsewhere?


9. http://www.hotukdeals.com/misc/valuebas ... hy-1302139" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: probably trustworthy
This site is a ValueBasket competitor but allows a thread on ValueBasket (probably to make itself look good by comparison. Feedback is generally overwhelmingly negative. A few customers report good experiences – and who’s to know they are not Valuebasket shills? This site does not number-crunch customer feedback.

But, given the horrific experiences on members on this site, one of them was moved to offer this advice:

aljubarrota
Telephoned Trading Standards EU today to update them not only on our situation but people in general who have submitted comments to this site. Their advice was to encourage everyone to report any dealings with Value Basket to their local Enforcement Authority in whichever country they live i.e. Trading Standards, Local Government, Consumer Protection etc. The reason for this is that all these bodies do talk to each other and if they keep getting reports on this company it would start an investigation into their trading practices.
We live in Portugal but the website does appear to be pretending to be based in England with an english contact telephone number and this practice is illegal.
Please please report this dispicable company and their methods if anything is going to be done this is the way. I am one of the lucky ones I did get my money back after a lot of aggravation.
I only hope this is of help to many people and wish those still waiting success in the end.


10. http://www.scamadviser.com/check-websit ... basket.com" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy:
This site gives ValueBasket a “low trust rating” based on reviews by other websites, the fact that ValueBasket hides its owner identity, and its own feedback on its own ValueBasket thread. The customers represented in that feedback are universally scathing about ValueBasket’s performance, and report behaviours that seem to amount to outright fraud.

11. http://www.webutations.net/go/review/valuebasket.com" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy
All customer reviews were uniformly totally negative. There weren’t many but they were all in this vein:
"DO NOT DEAL with Value Basket you will not get your order and then no refund. My order never arrived, contacted Value Basket numerous times only to get given heaps of excuses and no action. So cancelled order and then no refund, still more excuses. After waiting and waiting formy refund more excuses. Still trying, but now I think will not see my money ever again. "
By JohnA17


Which happens to be exactly my experience with ValueBasket.

12. http://www.getprice.com.au/sprvw_2849_value-basket.htm" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy
This site is totally out of synch with another Australian site listed here (http://www.productre...lue-basket.html" onclick="window.open(this.href);return false;). It reports rapturous reviews by ValueBasket’s happy customers that are simply not believable. It also - here’s the catch - advertises on ValueBasket’s behalf. A click on an inobvious link will take you straight to ValueBasket’s website.

13. http://www.scambook.com/company/view/14 ... eBasketcom" onclick="window.open(this.href);return false;
This site has gathered only 7 customer reviews/complaints. But this is what it says:

Information about ValueBasket.com was first submitted to Scambook on Aug 06, “2013. Since then the page has accumulated 7 consumer complaints. On average users Information about ValueBasket.com was first submitted to Scambook on Aug 06, reported $465.84 of damages.”

14. http://www.pricepanda.com.sg/shop/value ... 91/review/" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy

This Singapore outfit somehow rates ValueBasket at an average of 5 out of 5 stars. Its customer reviews are deeply buried who knows where. I found only one – which was ecstatic. The site advertises for ValueBasket. Pretty much a joke.

15. http://www.ephotozine.com/forums/topic/ ... com-103970" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: trustworthy

Has a thread devoted to ValueBasket which is almost universally condemnatory.

16. http://www.ebay.com/usr/valuebasket" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy

eBay “customers” give ValueBasket an astonishingly unbelievable 98.8% positive rating from 356 reviews in the last 12 months.. Only 5 were negative. Heaven only knows what is going on there. But I can guess. (Check the Guardian’s research under 2 above.)


17. http://www.trademe.co.nz/stores/valuebasket" onclick="window.open(this.href);return false;
This reviewer’s rating of site’s customer reviews: totally untrustworthy

TradeMe, a New Zealand online trading site reflects eBay. ValueBasket gets a 90% rating. I have used Trademe and have no knowledge that it monitors the legitimacy of customer reviews. The way Trademe gets to 90% is curious to say the least. It uses a 3-level feedbackrating system of smiley and not so smiley faces. Then it ignores the rating that sits between good and bad feedback to arrive at its favorability rating – in this case about 90%.

But, if you add in the neutral feedback (which, on examination, is critical of Valuebasket, sometimes highly critical), you get a favorability rating of 75%. Then, amongst the faces that actually do smile, there is positive feedback for a large number of transactions that don’t seem to have occurred at all. These carry the legend “This listing closed and did not sell”. Yet they claim to have positive reviews by buyers.

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Wed Feb 05, 2014 3:33 am

Of course, ValueBasket also rates itself. Not unexpectedly, these are the results. You can only imagine how they get those results - but I have figured some of the ways..

"valuebasket.com has received the following
ratings and reviews from 15,550 actual paying customers" so it says.

Only 185 of these rated Valuebasket 1 or 2 on a 5-point scale. Over 14,000 rated it 4 or 5.

Note this says: “valuebasket.com has received the following
ratings and reviews from 15,550 actual paying customers””


Of course the customers were paying. Valuebasket took their money upfront. But many of them don’t actually get anything for what they have actually paid – judging from the feedback on sites like PriceSpy, Webutations, Topcashback, Scambook, ePotosine, ScamAdviser and others.

Probably no need to comment further on that. The contrast with the reporting of responsible sites is glaringly obvious.

However, my own experience of Valuebasket’s review system was interesting, and I assume it applies to other customers. Normally a seller’s feedback system waits until a purchase has been made before asking buyers to provide feedback. Not Valuebasket.

Even while I was in the middle of a heated exchange about where the product/refund was, it kept sending me separate emails (I thought naively) that asked for reviews of their service – service it had not even supplied. I received about 5 or 6 of these things. At the time I thought of this as simply clumsy, but reflection suggests it was planned.

What Valuebasket seems to be doing is setting customers up to provide reviews for a single transaction before the transaction has actually been completed by the delivery of whatever the customer ordered or the refunding of purchase money. (The only part of the transaction that has taken place at this stage is the capture of the customer’s money.

The emails Valuebasket sends each time a customer contacts Valuebasket has a link to a Valuebasket site that contains a review template for customers to use. This is then fed into another survey website http://shopperapprovedreviews.com/revie ... asket.com/" onclick="window.open(this.href);return false; which gathers the data and crunches the numbers.

The questions they are asked to respond to (usually with 5 stars) are these:
  • Response was polite
    My query was understood
    There were responses to all the questions I asked
    Response has good grammar and punctuation
Which, as you can see, have nothing to do with whether Valuebasket has delivered the products customers have already paid for – just about the quality of the emails Valuebasket sends them to keep fobbing them off. As you will realise, Valuebasket’s performance in writing emails is magnitudes of superiority to its performance in actually supplying goods. So it is difficult not to give favourable ratings on this questionnaire, though it has nothing to do with its core business of supplying reliable goods to customers.

This feedback is then arbitrarily extrapolated by Valuebasket to answer another set of (leading) questions the customer is not aware of. Valuebasket assigns the responses itself by interpreting, in its own self-interest what it thinks the customer might have intended – had they actually had the opportunity to answer the questions themselves and whether the customer intended them or not..

These are the hidden criteria, using a real example (well, as real as Valuebasket gets). This one typical response by a buyer who has not yet received his product:

Ally
30 Jan 2014

so far so good, quick and easy to order ,great price,will wait to comment on delivery. thanks


This (below) is what Valuebasket deduces (twice, and allocates 5 stars) from this response - without reference to, in this case, Ally him/herself.

Recommend this Company
Would Buy Again
Price
Recommend this Company
Would Buy Again
Price


Remember, all Ally had said was this:

Ally
30 Jan 2014

so far so good, quick and easy to order ,great price,will wait to comment on delivery. thanks


Ally had nothing to do with those “assessments” and has received no more at this stage than soothing assurance.. Valuebasket just made them up..

There is another set of questions for anyone who has been lucky enough to actually receive any product from Valuebasket. I have yet to figured out how Valuebasket manipulates these.

The responses are then added to any responses from customers who have actually (says Valuebasket) received what they tried to buy – automatically over-inflating by multiple levels the volume of favourable feedback. Sufficiently, indeed, to overwhelm any negative feedback from its many dissatisfied customers

Just for fun, I tried to reply to yet another such email by giving Valuebasket 1/5 on each of the criteria. I then watched to see if it appeared in Valuebasket’s chronological listing of feedback. But didn’t have the patience to try to find it. Maybe I’ll try again.

And after examining the reviews other customers made over a period of only a few days, nothing now surprises me about ValueBasket’s self-scoring system. You can see from the review quotes listed below exactly what ValueBasket’s bombardments of emails requesting feedback is all about. None of the customers I have listed have actually received anything. Yet all of them give ValueBasket 5 stars, even when some of them have negate?ve things to say.

This is a clever psychological strategy. ValueBasket cajoles and seduces customers into rating ValueBasket’s low prices and pleasant (though useless) customer support separately from its abysmal product delivery and refund systems. They respond out of anxiety, fear, hope or some Pavlovian response. It’s a deliberate rort. It would be interesting to see how these customers feel later on in the process.

And that’s in addition to pretty obvious shills. 5-star luminaries with no addresses, for starters. Valuebasket feeds this sort of stuff into its self-review system. No wonder it rates itself so highly. But how does eBay and Trademe, both getting nice revenues from Valuebasket, do it?

I can't post (for formatting reasons) the numerous examples I have of customers giving Valuebasket 5 stars when they haven't got their goods. But this was my response to 1 of about 7 or 8 requests for feedback.

Conclusion
I suppose I could go on indefinitely dredging up examples of ValueBasket’s “business” behaviours and the manner in which it seems to try to manipulate the online customer review media to promote its image. It seems that some sites are happy to collaborate in what often appears to amount to no more than a sophisticated scam.

The facts seem to be (and I have personal experience of them) that ValueBasket is a highly dodgy outfit to get involved with. Some people may have got what they ordered; but I imagine it is relatively few. Just enough perhaps to lend ValueBasket a tinge of credibility.

But most, it seems, get neither what they ordered nor their money back.

This deceit is compounded by product reviews sites that do not monitor, for various reasons, for shill “customer” reviewers. But there are other review sites that do. And their findings are vastly at odds with the likes of eKomi, Valuebasket itself, eBay, TradeMe, and others. In Valuebasket’s case, it deliberately concocts favourable reviews.

Valuebasket also runs the deceit that it is an authorized agent of name proprietary manufacturers – when it has been confirmed it is not an authorized dealer and has used company logos illegally in its advertising. There’s the matter of fake domain names across the globe in places Valuebasket has no physical presence. Then there’s the issue of counterfeit products, products made up from miscellaneous componentry, products that break down as soon as they arrive (if they arrive). And so it goes on.

Now I see Valuebasket is hooking up with OMG (out of India):

ValueBasket Launches with OMG Malaysia! (January 21st, 2014)
We are pleased to announce the launch of ValueBasket campaign with OMG where you can earn upto 3.5% per sale.
ValueBasket is a global consumer electronics retailer which focusses on bringing household name brands directly to your consumers at great prices.
To apply for this campaign sign up here.


We already know they are probably among those who already receive payment for fake reviews.

User avatar
Foggyone
Site Admin
Posts: 9880
Joined: Sat May 22, 2004 8:16 pm
First Name: Peter
Location: Lower Hutt
Contact:

Re: ValueBasket

Post by Foggyone » Wed Feb 05, 2014 3:35 am

Trademe will be little interested to trading elsewhere (how do the even know it's the same entity).

This trader brings the promise of substantial revenue to TM (they have currently about 1450 listings), and they are unlikely to move against a trader with this potential income, without very concrete proof of either criminality or consistent bad trading results.

The current feedback rating of 89.1% positive feedback is below the historic requirement for stores, but I haven't seen the rules on this lately.

Given the comments on some trades it looks likely this is some sort of drop shipping, which has been discussed often here. If dropshipping goes well, it's OK. If it doesn't, it has the potential of causing massive problems. I see the seller states "Seller location: Hong Kong" which makes this one of the new tat sellers Trademe was looking to recruit.

One to keep an eye on.
Google, the answer to so many questions!
-----------------------------------------------------

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Wed Feb 05, 2014 3:40 am

I am making sure eBay and Trademe both are well aware of this report.

At this juncture, they both have "behind the scenes teams" "investigating" it. 8-) So they keep telling me. ](*,)

I'm pretty certain this is a drop-shopping operation. If Valuebasket can't get the goods from whoever supplies them, or there are no trucks passing by whose backs they can fall off, or the counterfeit industry can't keep up, then they just keep the money and hope customers will get worn down and give up.

That probably works in a good percentage of cases. :-({|=

I know for a fact that Valuebasket is not, for example, an authorised Nikon agent. Nikon told me. Quickly after I told Valuebasket a host of trustworthy corporate logos disappeared from Valuebasket's advertising. Worried about breach of copyright, I would say. [-X

User avatar
marika3
Scambuster
Posts: 4290
Joined: Tue May 11, 2004 7:06 am
Location: Auckland
Contact:

Re: ValueBasket

Post by marika3 » Wed Feb 05, 2014 12:24 pm

Foggyone wrote:The current feedback rating of 89.1% positive feedback is below the historic requirement for stores, but I haven't seen the rules on this lately.
Rules are still there: http://www.trademe.co.nz/help/773/trade ... conditions" onclick="window.open(this.href);return false;
1. Eligibility criteria
1.1 To be eligible to operate a Trade Me store, you must:
a) be a Trade Me member with 98% or greater positive feedback, and at least 50 positive trades;
This member http://www.trademe.co.nz/Members/Feedba ... er=4268134" onclick="window.open(this.href);return false;
has
55 positive feedbacks. 50 are from individual members, and count towards the final rating.
10 neutral feedbacks.
6 negative feedbacks. 6 are from individual members, and count towards the final rating.
89.3% positive feedback
But when such things ever stopped TradeMe?
http://www.oneway.co.nz/member/marika3

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 12:07 am

The real feedback positive rating (using Trademe data - which I believe is suspect anyway) is only about 75%. Trademe obligingly excludes the neutral feedback which, by definition, is not positive; and which, when you look at its content, is mainly negative. And, as I have also mentioned in my report, there are serious questions about a positive rating being associated with Trademe notices that state “This listing closed and did not sell”. That makes you wonder about Trademe's feedback controls - if indeed it has any.

I can understand why Trademe falls over backwards for Valuebasket. What I find more difficult to understand is why Valuebasket bothers to use Trademe. While it lists over 1400 products, it actually sells very little. And, if you take the positive "did not sell" transactions into account, virtually nothing at all, and nothing of high value.

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 12:20 am

I have heard mentioned the claim that Valuebasket is associated with an equally dodgy online electronics retailer called "Simply Electronics", also based in Hong Kong.

Does anyone have any information about this?

User avatar
digidog
Site Admin
Posts: 15014
Joined: Wed May 05, 2004 2:25 am
First Name: Alfie
Location: Otago
Contact:

Re: ValueBasket

Post by digidog » Thu Feb 06, 2014 3:46 am

awryly wrote:I have heard mentioned the claim that Valuebasket is associated with an equally dodgy online electronics retailer called "Simply Electronics", also based in Hong Kong.

Does anyone have any information about this?
It appears that SimplyElectronics developed an awful reputation so they changed their name to Valuebasket. Google either name and you'll find loads of complaints. Here's a few sites to get you started.

http://www.avforums.com/threads/simply- ... g.1224798/" onclick="window.open(this.href);return false;
http://forums.theregister.co.uk/forum/1 ... ectronics/" onclick="window.open(this.href);return false;
http://www.resellerratings.com/store/SimplyElectronics" onclick="window.open(this.href);return false;
http://pricespy.co.nz/forum/index.php?showtopic=2047" onclick="window.open(this.href);return false;

Note: I've added details of the trader at the top of this thread including a link to their feedback.

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 5:59 am

It looks as though Simply Electronics is still trading. Looks a lot like Valuebasket but is it?
http://www.simplyelectronics.net/index.php" onclick="window.open(this.href);return false;

And has given up using this outfit to resolve its many customer complaints.

http://www.kwikchex.com/2011/09/simply- ... y-profile/" onclick="window.open(this.href);return false;

Announcement regarding Simply Electronics and the resolutions services provided by KwikChex
Since June 2012, KwikChex has provided a resolutions service that enabled customers of Simply Electronics with complaints to raise their issues with KwikChex - a form of 'complaint escalation'
Regrettably, KwikChex will no longer be able to pursue the solutions to such issues as Simply Electronics discontinued using our services with effect from 31st December 2013. We will therefore also not be able to accept any further cases. We will however attempt to resolve any outstanding cases we have already accepted.

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 6:07 am

I have just emailed Simply Electronics and there seems to be one link between it and Valuebasket.

They both use this site:
To ensure a timely reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://simplyelectronics.kayako.com

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 6:39 am

They are the same, and both are still operating. Compare the structure and wording of these feedback requests. The first is from Simply Electronics; the second from Valuebasket. They are virtually identical. So is their method of soliciting and obtaining positive feedback BEFORE a customer has received any product (or, in my case, with Simply Electronics, even ordered anything. :mrgreen: Bet that would go into its service satisfaction rates though, if I bothered to reply. \:D/

SIMPLY ELECTRONICS
This email concerns your recent message: I want to make a purchase, but need additional information first (FVX-165-16871)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, please click on the following link: http://simplyelectronics.kayako.com/Tic ... zacr6znkmi" onclick="window.open(this.href);return false;

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,

- NA -


To ensure a timely reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://simplyelectronics.kayako.com" onclick="window.open(this.href);return false;


Thank you for taking the short survey. Your feedback is very important to us and will help us improve our customer support experience!
Your feedback

Politeness in Response 1
2
3
4
5
Query was understood 1
2
3
4
5
All queries were answered 1
2
3
4
5
Satisfactory grammar and spelling level 1 :shock:
2
3
4
5
Overall Satisfaction

VALUEBASKET
This email concerns your recent message: I want to place an order, but want to ask some questions (DYE-960-93000)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, please click on the following link: http://valuebasket.kayako.com/Tickets/S ... kwyn69x1fc" onclick="window.open(this.href);return false;

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,


For a faster reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://valuebasket.kayako.com" onclick="window.open(this.href);return false;

Thank you for taking the short survey. Your feedback is very important to us and will help us improve our customer support experience!
Your feedback

Response was polite 1
2
3
4
5
My query was understood 1
2
3
4
5
There were responses to all the questions I asked 1
2
3
4
5
Response has good grammar and punctuation 1 :shock:
2
3
4
5

Overall

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 7:52 am

Well, it looks as though, if you harass them enough, you might just get your money back. But, of course, what Valuebasket says and what Valuebasket does are two different things. I'm not holding my breath. :?

Dear g,
This email is to confirm that your order is cancelled and a refund has been issued. Please kindly allow a few working days for the funds to finally appear in your account.

Your Refund Summary
Order Number:
162831-375212
Order Date:
2013-12-30 04:49:11

Refund Amount:
NZD 362.89
Payment Gateway:
PayPal


Best Regards,
ValueBasket Team
ValueBasket.com
http://www.valuebasket.com" onclick="window.open(this.href);return false;

User avatar
digidog
Site Admin
Posts: 15014
Joined: Wed May 05, 2004 2:25 am
First Name: Alfie
Location: Otago
Contact:

Re: ValueBasket

Post by digidog » Thu Feb 06, 2014 9:05 pm

There's enough evidence to suggest that TradeMe should be paying attention to this trader. Are you certain that eBay have disabled their account?

awryly
Members
Posts: 43
Joined: Sun Feb 02, 2014 6:30 am
First Name: AWRYLY

Re: ValueBasket

Post by awryly » Thu Feb 06, 2014 9:43 pm

No. It looked for about 24 hours as though eBay had but i see that it is still there (or back).

Post Reply

Who is online

Users browsing this forum: No registered users and 4 guests