I was with Eleven2.com for a long time but in the last two or three years they have ballooned in size and their actual hosting service was plagued with downtime.
In February this year, I found 24/7 Hosting, which seemed perfect for me - server located in Christchurch, super fast connection for me, my clients and their customers, and good pricing for New Zealand hosting.
What helped seal the deal for me, was the advertising for 'AA Smartfuel' posted all over the 24/7 Hosting website. I figured if they were an affiliate of that scheme, then they must be a reasonably big and reputable company.
I paid for 1 year hosting, and entered my Smartfuel card number and never received the promised 5c discount. I now tend to think that they have just put that there to sound better yet probably have no affiliation at all with AA Smartfuel... another shoddy business tactic.
However, my hosting account with them has been pretty good - I guess their website is all automated so no human at the other end has had any involvement with my account but my sites are hosted and work super fast and I've never had any downtime.
I tried to post a ticket asking about my AA Smartfuel discount but my ticket got deleted... lol...
I never knew there was any issues with 24/7 Hosting until I got the email (below) from them this morning. Then I googled their name and sure enough, so many negative comments.
Damn... I have bad luck as it's not the first online NZ business I've had problems with (PC Gear Dunedin - spent a year dealing with them and the Commerce Commission).
This is the email that 24/7 Hosting have sent out today:
Many of you have suffered poor service at the hands of 24/7 Hosting NZ over the past three weeks. In the worst cases – and there are many of them – this service has been completely absent.
We know that this has impacted our client base personally and professionally. We know that much speculation has been swirling in the New Zealand news media, and overseas. We know that we have a huge clean-up task on our hands, to put things right for you.
The management structure and ownership of 24/7 Hosting NZ has been urgently reviewed. A formal announcement will be made early this week.
Meanwhile, we have refreshed our team with experienced and capable staff who will be working through every support request with urgency. We understand that for some this will be too little, too late. To all of you, we very sincerely and humbly apologise.
In the long term, we hope to find ways to make things right. Immediately, our focus is on restoring a stable and reliable service.
As some contact methods are still down, please submit enquiries via either:
- e-mail to firstname.lastname@example.org
- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php" onclick="window.open(this.href);return false;
We will be responding to all enquiries as soon as possible. Your patience is appreciated.
The team at 24/7 Hosting NZ.